Customer Service Coordinator | Paramount Services

Job Detail

  • Job ID 81191
  • Remote Possible Remote

Job Description

Objectives & Outcomes: The Customer Service Coordinator will plan all customer service calls in a manner that meets or exceeds service requirements. The individual will collaborate closely with Paramount Service Techs and subcontractors.

Essential Functions:

  • Promote Paramount’s problem-solving relationship with their client base, maintain daily communication with an allocated set of consumers, and provide quick and immediate service updates.
  • Prioritize incoming service requests and coordinate technician dispatching.
  • Maintain communication with service technicians in order to plan inspections, maintenance, and follow-up work.
  • Follows up and organises appointments for preventive maintenance services.
  • Responsible for upholding a high degree of professionalism with clients and establishing a positive rapport with each caller.
  • Identifies the needs of consumers, clarifies information, investigates every issue, and offers answers and/or alternatives to ensure customer satisfaction.
  • Conducts follow-up contacts with customers to track and verify satisfactory completion of projects.
  • Examines service work orders for follow-up and accuracy.
  • Handles client concerns, offers appropriate answers and alternatives within the prescribed timeframe, and follows up to assure resolution.
  • Adheres to communication processes, policies, and guidelines.
  • As needed, assists with administrative projects.
  • Participate in a call rotation with other Customer Service Coordinators after normal business hours.

Requirements:

  • Direct mechanical or dispatch experience in a situation involving mechanical repairs to structures or equipment, as well as problem-solving skills in this area.
  • Experience in an office environment is a plus.
  • Conflict mediation and problem-solving skills.
  • Excellent communication skills
  • Must be customer-focused and able to adapt to/respond to various types of individuals throughout the day.
  • Capability to multitask, set priorities, and successfully manage time in a fast-paced environment.
  • Microsoft Outlook, Word, and Excel proficiency is a plus.

Education:

  • High school diploma or equivalent required.

Experience:

  • Minimum of two years’ experience working in a dynamic setting.

Regarding Premier Services

Over 25 years ago, Paramount Service Ltd. began as Paramount Restaurant Service Ltd. Since then, the company has expanded into a Winnipeg, Manitoba-based, full-service equipment supply and facility maintenance company. Our footprint is concentrated in South West Ontario and North West Ontario, Manitoba, and Saskatchewan, but we have collaborations that span Canada from coast to coast. As part of our nationwide commitment to providing comprehensive services, we employ refrigerationbers, HVAC, plumbing, and electrical journeymen, handymen, and general labourers, and have access to over 600 subcontractors. Our customer connections are founded on performance and a foundation of trust. As a result, our consumers request additional services, which we provide. We provide general contracting, minor service calls, landscape and parking lot maintenance, hot and cold beverage services, equipment sales, and preventive maintenance.

Required skills

Apply for the job