Customer Care Representative | Sonova Group

Job Detail

  • Job ID 81194
  • Remote Possible Remote

Job Description

While you are in charge of handling the day-to-day operations of the hearing clinic, it is your responsibility to provide high-quality client care in an effective, timely, and efficient manner. General office administration, scheduling and calendar management, billing, customer support, sales, and minor cleaning and repairs of hearing aids are some of the responsibilities of this position. Other duties may be assigned as needed (on the job training provided).

Your Account Summary

You are a someone who is self-driven and willing to learn, and you aspire to be in a setting that is both entertaining and interesting while you are assisting other people. You are someone who thrives on competition and never stops educating yourself. You have previous experience working in retail, clinics, or offices, and you have a passion for providing excellent customer service to individuals who are either elderly or hard of hearing. You have no trouble learning new specialised software and operating systems, and you don’t mind spending all day every day working on a computer.


We provide a friendly and professional working environment, which includes medical benefits, variable incentives, paid sick days, and corporate pricing on a number of services, in addition to discounts for you and your family. Join one of the most reputable organisations in the field of hearing health care in Canada and get started making a positive impact on the lives of others right away!

According to the information and data supplied by Health Canada, the most effective strategy to safeguard employee health and limit the risk of transmission is to be completely vaccinated against COVID-19. This is because being fully vaccinated is the only way to prevent the disease from being transmitted. Upon acceptance of employment, the successful candidate will be asked to present documentation demonstrating that they have had the full COVID-19 immunisation.

The employment opportunities at Sonova are open to everyone.

We work together. We cultivate a talented workforce. We work together with people that come from a variety of different backgrounds to build the most talented team possible to compete in the market. We guarantee that every individual will receive equal treatment in regards to employment and opportunities for employment, regardless of a candidate’s race or nationality, religion, sexual orientation or marital status, gender, genetic identity, age, disability, or any other legally protected status. This applies to both current employees and prospective employees.

Required skills

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